For Dummies?

I have become the resident IT support person for my family and extended family. I have been asked every question under the sun in regards to software issues. It's okay, but sometimes I have to laugh to myself because I take for granted my experience and education. I have trolled this site a few times for some comic relief and to commensurate. Here's a sample conversation.

Client: “Yes but it’s not moving when I move the mouse. I’m using a mousepad and everything!”

Me: “Look underneath the mouse. Does it have a ball or a light?”

Client: “Underneath? The ball is on top!”

Me: “Please turn the mouse right-side-up, so the ball is facing the ground.”